FAQs

Memberships

WHAT DOES A ONECOWORK MEMBERSHIP INCLUDE?
Every OneCoWork Membership comes with superfast internet. Personal Desks and Personal Offices have ethernet connectivity, while all areas in our co-working spaces are equipped with WiFi.

FURNITURE
While we are passionate about creating beautiful workspaces, we know that they have to be functional too. That’s why all our furniture is ergonomically designed. All Personal Desks and Personal Offices come with desks, chairs and lockable storage spaces lamps and wastepaper baskets.

MEETING ROOMS
All our Memberships come with a corresponding number of credits that can be used either to reserve meeting rooms or to purchase printing credit. Meeting rooms can be booked either via the app or through the ‘My Bookings’ section on our website. 

ONLINE AND OFFLINE COMMUNITY
Our strongest feature is our community. Take advantage of all the great people that OneCoWork has to offer. Connect, Collaborate, network, or just grab a beer and make a new friend. Here, it’s all about the relationships. 

IT
We are able to offer Personal Office members both server storage and private IP functionality, although these are at extra cost. 

PRINTING, COPYING AND SCANNING, AND SECURE DISPOSAL FACILITIES
All our buildings have printing, copying and scanning facilities. Personal Desk and Personal Office Memberships come with a certain allocation of printing credits, while OneMembers and Hot Desk Members are able to purchase printing credit. Scanning facilities to USB or email are free to use to all Members.  Please speak to your community manager for more details on how to get set up on the printing facilities. All spaces have secure document disposal facilities.
 
PERKS AND EXTRAS
Here at OneCoWork we want you to feel relaxed and not to worry about little things! Free tea, coffee, milk, mineral water, and more mean that you can focus on your work, knowing that you have everything you need to relax and re-charge when you need to. 

A FULL CALENDAR OF EVENTS
Our community life is our priority. We make it a priority to host multiple events per week in each of our locations, from language exchanges to lectures by leading industry figures, we have something for everyone. You can find all of our events listed on our website. 

Contracts

HOW LONG IS THE CONTRACT?
We offer month to month Membership so as to give our Members the utmost flexibility. We know that sometimes in life unexpected things can happen, and we understand that not everybody can stick around in any one spot forever. Where possible, we are happy to transfer Memberships across sites.

What are the different price plans?

ONEMEMBER
OneMembers have full access to our community both online and offline. With access to Members via the website directory, events, and all discounts and partnerships, this Membership is for the person who needs to travel, but still needs to call somewhere the office.
The OneMember Membership gives access to a Hot Desk area for one day per calendar week, excluding weekends. 

HOT DESK
A Hot Desk Membership allows you to work 24/7 from an any desk in a shared workspace. It is not possible to reserve a space, so you can just come and go as you please. 
Hot Desk Members have total access to the digital network, events and a huge number of discounts and benefits. This Membership comes with 4 credits monthly to use to book meeting rooms. 

PERSONAL DESK
A Personal Desk space encompasses having your own desk in a shared space, accessible 24/7. This Personal Desk is yours and only yours for the duration of your Membership. Each Personal Desk comes with a lockable storage space, chair, lamp and wastepaper basket. 

Personal Desk Members receive 8 credits per month to reserve meeting, and have full access to the online community, events calendar and discounts and perks. 

PERSONAL OFFICE
A Personal Office is a fully enclosed securable workspace for you and your team and range upwards in size from two people. Offices are accessible 24/7, and come with desks, chairs and securable storage. 

Each office comes with 12 credits to book meeting rooms, with an additional 2 credits per Member. Of course, Personal Office Members have access to the full suite of calendar events, digital network and discounts and benefits available to all OneCoWork Members. 

Getting Started

WHEN CAN I COME AND HAVE A LOOK?
Click here to book a tour. 

Unfortunately, at our Port Vell site, we are unable to give walk in tours, so please get in touch should you wish to visit us.

WHEN CAN I START?

All Memberships begin on the day you move in to the space. Your space is only secured upon the payment of the security deposit, and it is not possible to start your membership before having paid the security deposit.

Services


DO YOU OFFER MAIL HANDLING SERVICES?
Personal Desk and Personal Office Memberships have mail handling included, while for Hot Desk Members and OneMembers, there is a fee of 25€ per month for mail handling. In order to have parcels signed for, any member will need the mail handling package.

ARE THERE TELEPHONE SERVICES AVAILABLE?
We offer telephone services for Private Offices. Prices are location dependent.

HOW DOES THE MEETING ROOM SYSTEM WORK?
All Memberships include a monthly credit allowance which can be used to book meeting rooms online or through the app. If you run out, don’t worry, you are still able to book meeting rooms at a rate of 20€ per hour or 30€ per hour, depending on the size of the room. Credits for meeting rooms do not roll over to the next month.

WHAT ARE THE BUILDING OPENING HOURS?
Our community managers are available onsite daily from 8.30am to 6pm, however Hot Desk, Personal Desk and Personal Office Members are able to access their respective Membership locations with their access card 24/7. OneMembers and those with daily or weekly passes are able to use the space Monday through Friday, from 8.30am to 6pm. 

Payments

WHAT ARE THE DIFFERENT PAYMENT OPTIONS?
We currently accept credit card, cash (up to a maximum of 2000€ per year), direct debit or bank transfer. Please email info@onecowork.com if you would like some more information relating to payment options. 

DO MEMBERSHIPS REQUIRE A SECURITY DEPOSIT?
We require a security deposit of 1.5 month rent for offices, and 1 month rent for other memberships, in order to secure your space. For longer term rentals or larger teams, please contact info@onecowork.com. Security deposits must be paid by bank transfer, in person via credit card, or by cash.

IS THERE A SET UP FEE?
For all offices, there is a 70€ set up fee per office.

ARE THERE LATE PAYMENT FEES?
We charge late payment fees of 15% per 15 days overdue. Please email info@onecowork.com for more information relating to late payment fees. 

Visitors (And Pets)

CAN I RECEIVE GUESTS AT MY PRIVATE OFFICE?
Yes, you can indeed. Guests are welcome to work out of your Personal Office as long as they are registered in advance. If they require a Hot Desk for the day, they will need to pay the 25€ Daily Pass rate.

HOW DO I REGISTER A VISITOR FOR A MEETING?
You are able to register your guests for a meeting either online or through the app. Unfortunately, guests that have not been registered in advance will be denied entry to the building.

CAN I BRING MY PET TO WORK?
Please get in touch with the community manager at your preferred location in order to understand the pet policy for that location. 

Invoices

WHEN WILL I RECEIVE MY INVOICES?
Your first invoice will be pro-rated until the end of the month, with all subsequent invoicing taking place on the 1st of each month.

HOW DO I UPDATE PAYMENT DETAILS? 
Payment information can be updated through the ‘My Account´ section of the website. In the case of teams, only the paying Member will have access to the payment information and therefore only the paying Member will be able to update this.  

HOW DO I VIEW MY OLD INVOICES? 
All invoices are available to be viewed in the ‘My Invoices’ section of the website, under ‘My Account’.

Cancellation Policy

HOW DO I CANCEL MY MEMBERSHIP PLAN? 
If for any reason you decide to leave us you can cancel your Membership at any moment simply by sending an email to your local community manager. 

WHAT IS THE CANCELLATION NOTICE PERIOD?
All Memberships can be cancelled with one calendar month’s notice. 
Personal Office Memberships expire on the last day of the month. As an example, if you hand in your notice on the 13 June, the Membership will not terminate until the 31 July. 

For all other Memberships, we pro-rate the cancellation invoice so that the expiration date is one calendar month from the time that notice is provided. If you hand in your notice on the 13 June, your contract will expire on the 13 July. Deposits will be returned within 30 days of us receiving back your ID cards.

Other Questions

HOW MUCH PRINTING AM I ABLE TO DO?
Each Membership comes with a certain allocation of printing credits, for both colour copies and black and white. Credits don’t roll over from month to month, but if you run out you can always purchase an extra pack. 

CAN I CHANGE ONECOWORK LOCATION?
Of course. If we have availability in the location you wish to move to, we will make it happen for you! Please note though that pricing across locations may not be the same.

BEING A MEMBER CAN I GO TO ANY LOCATION OF ONECOWORK?
While meeting rooms and events are open to members from all of our spaces, memberships themselves are location dependent, meaning that you will only be able to work from the space you have signed up for. Fear not though, we have reduced day-pass and weekly pass rates available for members that wish to book temporary workspace in another location!

WHAT IF MY TEAM IS TOO BIG FOR THE AVAILABLE SPACES?
If you need a space for a large team, please email us directly to discuss the options at info@onecowork.com.

WHAT SHOULD I BRING TO WORK AT ONECOWORK AS A HOT DESK MEMBER?
Bring exactly what you would bring if you were going to work from a coffee shop.  Whatever you bring will need to leave with you at the end of the working day, however, if you require, we have lockers available to rent from just 20€ per month. 

WHAT SHOULD I BRING TO WORK AT ONECOWORK AS A PERSONAL DESK MEMBER?

Bring all necessary office belongings, including your computer and that cute picture of your dog. Your office equipment is completely secure!

I TALK ON THE PHONE A LOT. IS THAT GOING TO BE A PROBLEM IN THE COMMUNAL AREAS?
No, our space operates on mutual respect.  If you have a conversation that turns private, feel free to take it outside to the beautiful shaded terraces, or simply step into one of our soundproof phone booths! We do ask that all phones in Personal Desk spaces are kept on silent mode, and that conversations are kept to respectable noise levels.