A Community Associate is the first point of contact for members, acting as the “face” OneCoWork and the inspiration for our members to start the day with a smile on their face. To join our team, you will need to demonstrate that our four values of passion, inclusivity, diversity, and ambition make up part of your DNA. We believe that the Community Associate role is one of the cornerstone’s of OneCoWork commitment to top quality service, and we’re searching for the right people to help us accelerate our growth across Europe.



Goals & Objectives

To Support the Community Management team in their following objectives:

  • Create a truly welcoming, innovative and collaborative coworking environment through the building of relationships between members
  • Maintain the building in full operational capacity
  • Follow the lead of the Community Manager to support the Community Team as necessary

Responsibilities

  • Be the first and last point of contact at your OneCoWork
  • Be fully responsible for the welcome desk during business hours
  • Welcome guests, check them in and pass them to members when necessary
  • Manage the set up of all tours, and the handover to the community manager or sales representative
  • Manage particular parts of the member onboarding process
  • Respond to “on the spot” member and guest inquiries or refer to others who can help
  • Help with community initiatives in order to develop curated connections between members, including introductions, event support, email and print communications
  • Be active within the OneCoWork community, both online and offline. Manage the introduction of members to all digital groups
  • Fix member-related problems in order to create a happy community
  • Manage the info@onecowork.com or other necessary email accounts
  • Respond to all telephone-based inquiries
  • Manage the daily inspirational quotes
  • Manage and attend all weekly member “afterworks”

Events and Community Management 

  • Help the community manager with the organization, set-up, and breakdown of events

Building Operations and Management 

  • Manage move-ins and move-outs; distribute member welcome packs to new members
  • Assist with building operations and coordinate with maintenance to ensure the highest level of member experience
  • Manage control access activations 
  • Ensuring the building is clean and well kept
  • Ordering daily consumables in a timely fashion and monitoring stock
  • Submit building expenses to the finance department for expense reports
  • Mail and Packages distribution to members
  • Identify issues for escalation to community and management teams
  • Manage the kitchen, amenity, and honesty market re-stocking process

Requirements & Qualifications

  • A positive, do-whatever-it-takes attitude 
  • Customer service and/or sales experience 
  • Must have strong verbal and written communication skills in Spanish and English
  • Exceptional organizational and multitasking skills
  • Must have a passion for entrepreneurial communities and dynamic environments
  • Proficient in basic computer skills including Excel and Outlook

Do you think you fit the description or do you know someone who does? Please get in touch, calling us or sending a mail to info@onecowork.com.

CURRENT OPEN POSITIONS
Social Media Manager
OneCoWork Plaça Catalunya
Community Associate
OneCoWork Plaça Catalunya
Marketing & Sales Intern
OneCoWork Plaça Catalunya
Junior Accountant
OneCoWork Plaça Catalunya
Community Associate
Plaça Catalunya